Website: durveshyadav.com | Entity: Rising Star Digital Media Pvt Ltd | Support: contact@durveshyadav.com
1) Overview
This Refund Policy explains the rules for refunds, cancellations, and chargebacks for purchases made on durveshyadav.com, including workshops, programs, digital products, and services. By purchasing from our Website, you agree to this policy.
2) Digital Products
Since digital products (eBooks, PDFs, recordings, templates, downloads) are delivered instantly and cannot be "returned," all digital product purchases are non-refundable once access is delivered.
If you face a genuine technical issue (file not received, access not working), email contact@durveshyadav.com and we will help you resolve it.
3) Online Workshops / Webinars / Live Trainings
Workshop/webinar seat purchases are generally non-refundable because operations and delivery are planned in advance. If you are unable to attend, we may (at our discretion) provide:
- Access to a recording (if available), or
- A seat transfer to a future batch (if available)
Seat transfers are not guaranteed and depend on batch availability.
4) Programs / Coaching / Consulting
For coaching, mentoring, consulting, implementation programs, or longer-duration training programs:
- No refund is provided once the program has started or once onboarding/access has been shared.
- In some cases, a one-time reschedule or transfer may be allowed (if available), at our discretion.
5) Physical Products
If we sell physical products (books/merch), refunds/replacements may be considered only if:
- The item is damaged in transit, or
- The wrong item was delivered
Please email within 48 hours of delivery with photos/unboxing video evidence, if requested. Shipping charges (if any) are usually non-refundable.
6) Duplicate Payments / Payment Failures
If you were charged twice for the same order, or if payment failed but money was debited, contact us immediately at contact@durveshyadav.com with your payment details. We will investigate and process a refund within 7–10 business days if the charge is confirmed as duplicate.
7) Chargebacks
We request that you contact us directly before initiating a chargeback. Unauthorized chargebacks may result in account suspension and recovery action.
8) How to Request a Refund
Email contact@durveshyadav.com with your full name, phone number, order ID / Razorpay payment ID, and reason for the refund request. We will respond within 3–5 business days.